Billing & Cancellation Compliance

Refund & Cancellation Policy

Transparent financial terms governing digital research content, single tip unlocks, VIP passes, and unspent wallet withdrawals on TradeNov.

100% Automatic Refund Guarantee

If an analyst cancels an unlocked trade setup before market entry triggers, 100% of the unlock fee is automatically refunded into your TradeNov internal wallet balance within seconds without having to file a ticket.

1. Nature of Services Provided

TradeNov (www.tradenov.com) provides an independent software marketplace where independent market analysts, chartists, and technical traders distribute real-time market research, trade setups, educational materials, and alert broadcasts. TradeNov is NOT registered with SEBI as an investment adviser, research analyst, broker, portfolio manager, or stock exchange, nor does it operate a stock exchange or brokerage. Neither TradeNov nor any of the contributing independent experts claim or guarantee SEBI registration.

By accessing TradeNov via web, mobile application, or connected messaging channels, you acknowledge that all trade setups and market commentaries constitute intangible, digital informational content for educational and analytical discussion.

2. Pay-Per-Tip / Single Signal Unlock Rules

Instant Digital Delivery: Single call unlocks (e.g., ₹99 or ₹299) provide immediate visibility of confidential trade entry ranges, hard stop-loss, and multi-tier target levels. Once this intellectual data is revealed on your dashboard or dispatched to your WhatsApp/Telegram, the digital service is considered fully consumed and is non-refundable.
Analyst Cancellation Protection: In the scenario where an analyst cancels a setup before the entry price bracket is triggered, the entire unlock fee is instantly refunded into your internal TradeNov wallet balance.
Market Outcome vs Service Delivery: Past performance does not guarantee future market returns. An adverse market outcome (stop-loss trigger) is a normal characteristic of financial market risk and does not constitute service failure or ground for a refund.

3. VIP Passes & Analyst Subscriptions

Multi-Day VIP Passes: VIP passes grant real-time access to daily broadcast channels, live research calls, and analyst desk follow-ups.
24-Hour Technical Cancellation Window: You may request cancellation of a VIP Pass within 24 hours of purchase if you experienced technical broadcast non-delivery verified by our engineering team. After 24 hours, recurring or multi-day passes are non-refundable.
No Auto-Debit Traps: TradeNov does not enforce silent recurring auto-debit on credit cards without explicit trader consent. Every pass purchase or renewal requires conscious trader confirmation.

4. Unspent Wallet Capital Withdrawals

Traders who top up their internal TradeNov wallet via UPI, Net Banking, or Debit Cards are free to request withdrawal of unspent, deposited capital at any time:

Minimum withdrawal amount: ₹500.
Payout method: Direct IMPS / NEFT transfer to your verified Indian bank account.
Settlement turnaround: Typically processed within 5 to 7 business days post-verification.